Refund policy

Returns

We honour the refund rules set in the Trade Practices Act and will endeavour to refund or provide store credit where goods are returned in original condition.

Special orders are excluded.

Shipping
To return your product, you should return your product to: Herne Hill Stockfeeds, 543 Campersic Road, Millendon WA 6056, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.